Where can I get more refills in the future?
Our pen accepts all D1 type refills. Those are very popular and widely available in online shops and standard stationary shops around the World. There will be no problem to get one in the future. Also, they are available from multiple brands, in multiple colors and writing point sizes so you have plenty options to choose from. Additionally after our campaign ends- we will offer to buy more refills included in the reward.
Last updated: April 10, 2020 13:16
Can I get more refills from you?
Yes, after the campaign ends we will offer to add more refills in via survey.
Last updated: April 10, 2020 13:16
How can I get the leather sleeve?
You will be able to add the leather sleeve in your survey after the project ends.
Last updated: April 10, 2020 13:18
Can you make the matte version for the Titanium pen?
Yes, due to many backer requests the matte (bead blasted) Titanium option is now available. The campaign is already updated with the pictures of this pen. Please go and check it out! You will be able to choose it as one of the Titanium surface finish after the campaign ends.
Last updated: April 10, 2020 13:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.